How to unlock a user
Permissions required: Administrator or HSE Manager
A user will be temporarily locked from their account after a number of unsuccessful login attempts.
They will receive an alert that their account has been locked for 1 hour.
Below are the steps that Administrators and HSE Managers can follow to unlock a user's account:
- In the HSE Connect web portal, Select Users & Settings
- Select View on the user's profile
- Tick Reset Password on Next Login
- In the password field, Enter a New Password > Save User
Next, provide the new password to the user. The next time they sign in, they will be prompted to select a new password.
