Why can’t a user view a reported Incident?
Updated
by Leo Comia
Explanation
In the HSE Connect system, incidents are restricted to maintain confidentiality and clear accountability. Access is controlled as follows:
- Reporter access: Only the user who originally reported the incident can view and follow up on it.
- HSE Managers and Administrators: They have full access to all incidents in order to manage, investigate, and finalise them.
Managers may receive notification emails about new incidents. However:
- The notification email is sent to Managers, HSE Managers, and Administrators for awareness.
- A Manager cannot access or view an incident in the system unless they are the one who originally reported it. This design ensures that incident details remain secure and that investigation and closure responsibilities remain clearly with the HSE Managers and Administrators, who are the only roles with permission to finalise incidents
Key Points
- Users can only see their own reported incidents.
- HSE Managers and Administrators have full access to all incidents.
- Managers receive notifications but have no access unless they reported the incident themselves.
